Refund policy

We have a 30-day return policy for faulty or damaged products. By law we are not required to provide refunds for change of mind on made to order products; however, if there is some reason you must return the product, please contact our customer service team.

This can be done via the contact form on the website or by emailing niko.t.art.store@gmail.com directly with your order number and the reason for your return. Please check your spam folder. You should expect a reply within 48hrs.

If there is a damage to the product or the parcel, please take photos and attach these in your email with your order number, or your order confirmation email.


To be eligible for a return, your item must be in the same condition that you received it, be unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at niko.t.art.store@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at niko.t.art.store@gmail.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at niko.t.art.store@gmail.com